Municipalnets Helpdesk Area

Because of the fonts used, a space preceding the serial number is difficult to see. To ensure there are no spaces preceding the serial number, click on the first character and then press the backspace to ensure there are no blank spaces ahead of the serial number and try again. Also, do not add carriage returns after the serial number, as they are not visible but count. Click at the end of the field and use the delete key to delete all items in that field and enter again.

Note: the program was modified to avoid these problems after version 1.4.2

Note that serial numbers that have letters are case sensitive, so type in the letters and numbers exactly as shown on your serial number.