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Lidia LoPinto

Baldwin, NY 11510
Cell (914)963-3695 • E-Mail lidia.lopinto@gmail.com

Word version, samples and references on request

Certified Business Analyst, Technical Writer

Financial, E-Commerce, HER, EMR, Medical, Publishing

Accomplished, multifaceted certified business analyst and technical writer. Experienced in successfully converting complex requirements into actionable project plans. Expertly helping clients solve problems. Proven expertise in software documentation, publication product development, project management and process improvement, as well as implementing/overseeing major software upgrades and successfully translating customer requirements into technical specifications. Capable project leader, assuming complete ownership of all projects and proactively motivating teams to successful completion on time and budget. Experienced working with a variety of business users and communicating requirements to off-site and offshore teams. Highly skilled in generating critical documentation and architecture documents and diagrams. Excellent interviewing and facilitating skills.

Areas Of Expertise

  • Client facing post sales support
  • Eliciting Requirements
  • Business Process Diagramming
  • Technical Documentation
  • Technical Training
  • Project Management
  • SDLCs (Agile, Scrum, Others)
  • Financial concepts, Sharepoint usage
  • Advanced mathematics, engineering
  • Advanced economics concepts
  • Software development
  • Relational Databases
  • e-Commerce websites
  • GUI Design
  • Software Design
  • Software support and security
  • Fluent in English and Spanish
  • Experience with offshore IT teams

Education & Training

Certifications

  • Master business Analyst, Villanova University 2010
  • Commodities and energy trading, financial concepts, trading business requirements at OpenLink training school related to Endur, Findur documentation, Sharepoint configuration,
  • Train the Trainer - Basics of Classroom Training, System Design and C Programming, Lotus Notes Applications Development, Networking Specialist.

College

  • M.S., Engineering, Manhattan College, Bronx, New York. (3.5 GPA)
  • B.S., Engineering, Manhattan College, Bronx, New York. (3.5 GPA)

Technical Proficiencies
Platforms Windows, Unix
Development Expert FileMaker Developer and scripter. Relational database concepts.
Web Design Front Page, HTML, XML
Office Skills MS Office, Open Office, Docs from Google, RTF, HTML, FileMaker
Platforms All Windows Products, UNIX
Databases FileMaker, Oracle, Sybase, MS Access
Familiar with Java, JavaScript, Perl, Vignette, C++, AVS OpenLink’s Proprietary Script (similar to C), VB Toolkit OpenLink’s Proprietary Extensions, Scripting, Visual Basic, Java Classes and Documentation, SQL (databases), C, PowerBuilder, RoboHelp
Certifications Certified Business Analyst (Master's) (2010), Agile, Scrum. Six Sigma.
Standards Experienced with CDI, SAS 70, ISO, and other standards.

 

Professional Experience

CAE Consultants Inc. 1/1995-Current

Business analyst and technical documentation consultant

Delivered business analysis, database development and technical writing services to major clients. Developing strong business relationships by focusing on solutions to clients requirements, working closely with business and leveraging my extensive knowledge of development to bridge the communication gap by leading meeting and introducing easy to read documentation, prioritizing and managing work-loads and implementing standards and traceability into the projects.

Consulting Project Highlights

Sandata    Delivered requirements documents for data warehousing and reporting within HIPPA compliant healthcare applications.
ACE Medical Software    Account development, and demonstrations of EMR software for small medical practices.
APG    -Delivered business requirements and architecture documentation for AIS (Accounting Information System) data warehouse solution involving Cognos reporting from Oracle database system with staging, and MDM.
Municipalnets Software    Designed software for municipal clients using the FileMaker relational database system. Elicited requirements, managed accounts, and sales, and delivered networked products. Applications included preventative maintenance, public works, e-commerce and graphics.
Bertelsmann/Direct Brands    Elicited business requirements, wrote technical documents and implemented search engine to index over 1 million internal documents. Created workflow diagrams, and wrote critical compliance documentation including SDLC’s, PCI documents, etc.
L’Oreal    Reverse engineered marketing database to generate the functional requirements documentation and user manuals.
Sikorsky Helicopters   Analyzed products data to map into new system, then created process diagrams using Visio as well as business requirements documentation. Participated in meetings to gather all functional requirements. Worked on specifying via documentation the E-commerce GUI design for selling parts and maintenance. The client got the contract and I provided additional services.
Municipalnets Software    Developed FileMaker solutions, set up test scripts, corrected new coding discrepancies and set up a new SAAS pricing structure, which allowed the business to retain clients on the server and continuously update their software on line. This resulted in a 50% increase in revenues making the program competitive with major players.
NYC Department of Probation    -Implemented a standard format for business requirements documentation that allowed traceability with Rational Rose. Improved interviewing techniques and language of BRDs. This allowed the business side to understand the requirements before passing these to the developers.
Bank of America    Reviewed requirements documents and existing Java code to extract functionality. Wrote required documents and prepared a functionality overview of a Java framework. Presented the contents in Sharepoint. (Underwent Sharepoint and Six Sigma Training).
OpenLink    Created several step by step coding examples, and showed users that this toolkit required only the most basic C coding functionality, which was shown in all examples and even non coders could learn how to use this. The training guide was implemented.
Seabury    Capital, LLC (Insurance) Functional specifications of risk management software..
JP Morgan Chase Manhattan (Financial)   Marketing materials promoting the Chase Intranet site.
iWon.com (Web Portal)    Intranet website run books, SDLC implementation.
Market Axess (Financial)    Bonds investor and dealer operating manuals .
iClick.com (Health Insurance Industry Application)    Installation and configuration manual.
Sun Microsystems (Web Portal)    Architecture design of a major Website (iWon.com).
Sempra Energy Trading ( EnergyTraining programs for options trading system.  Trading)
Deloitte & Touché (Financial)    Internal help desk procedures and support manual.
ClientSoft Inc. (Software Developer)    QA testing programs and created sample code.
Ernst & Young    HR Performance Management System training for 5000 employees.